Who we are
The Event Pilot (“we”, “us”) provides event operations software for studios and their clients. Contact: hello@theeventpilot.com.
Legal
Privacy Policy
Last updated: 24 July 2026. This page is the public privacy URL for The Event Pilot web and mobile apps.
Data we process
Depending on how you use The Event Pilot, we may process account details (name, email), company and customer CRM records, event and payment information, messaging metadata when a studio enables WhatsApp/Instagram integrations, inventory photos captured on site, and basic device/app diagnostics needed to keep the service secure.
How we use data
We use data to provide the product, authenticate users, process subscriptions, support customers, improve reliability and security, and meet legal obligations. Studio customers (tenants) control the CRM and event data they enter for their own clients.
Sharing
We use subprocessors for hosting, email, and payment processing (for example Razorpay for checkout). Messaging features may send content through Meta platforms when a studio connects those channels. We do not sell personal data.
Retention & security
We retain data while accounts are active and as required for billing, security, and legal compliance. Access is restricted by role and company tenancy. Mobile apps store auth tokens in platform secure storage where available.
Your choices
Business admins manage their team and customer portal access. Clients can ask their planner to update or remove portal login. For privacy requests about the The Event Pilot platform itself, email hello@theeventpilot.com.
Changes
We may update this policy as the product evolves. The “Last updated” date above will change when we do. Continued use of the service after an update means you accept the revised policy.